All online sales are final. If you wish to return merchanise for any reason, it must be sent back in it's sealed original packaging or shrink wrapping. Upon receipt of the returned product we will issue a full refund. If product is damaged in shipping, and is still in it's original shrink wrapping, we'll be glad to make arrangements for a replacement at no additional cost. If you have any quesitions regarding our return policy please contact us at (416) 260-668 or info@silverbirchprod.com